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FAQ
Frequently-Asked Questions about Andramada
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What is hematite?

Am I getting “real” hematite?

Where do we get our semi-precious hematite beads?

I read something about the healing power of hematite.  Can you tell me about it?

How do I care for my hematite jewellery?

Where do most glass beads we use come from?

What’s the difference between the Czech Republic beads and Austrian beads?

What is firepolished?

What is machine-Cut?
What is the history of Swarovski Crystal?

What materials are used for the jewellery?

Can you tell me about the Quality, Care and Safety of my jewellery?

 

HEMATITE

What is hematite?

Real hematite is a semiprecious stone.  As such, like other stones, it has its own characteristics.  Because it is in a range of 5.5 to 6.5 on the harness scale (1-10) it is softer than some gemstones.  It isn’t anywhere as hard as sapphire or a diamond, but not as soft as calcite.  Also, because it is a form of iron ore, occasionally a “blood stain” that looks like rust may be present.  That’s just the nature of the beast, so to speak.

Because of this, hematite can have characteristics such as scratches, “dings”, flaking and at the extreme, breakage due to stress on it such as dropping. It’s fragile and has to be handled carefully.  You can imagine with the hundreds of thousands of beads being produced and mingled together, there is more chance of these characteristics being present than with other harder semiprecious stones.  This goes for synthetic hematite also.

 Be do our best to “cull” these characteristics so that you may build your own character with your necklace but we occasionally miss one.  Just consider it the beginning of the character building process.

 Am I getting “real” hematite?

99% of all "hematite" is really synthetic.  I have finally come to this conclusion after years in the business ordering beads and talking to wholesalers.  The Chinese, the main vendors of this bead, so as to make the wonderful shapes in the beads that go into our necklaces, use a molding process rather than cutting the beads.  Cutting is costly and they lose too many to breakage.  They take hematite and grind it up and add binders so that it can be easily molded.  The hematite in the molded beads is real and then added to it are binders.  Because it comes out of Asia and there is no "certification" process, we have to expect that most of what we get, as well as other bead buyers, are going to be what is called hemalyte or hematine. 

Where do we get our semi-precious hematite beads?

Most of the beads we get are from wholesale distributors in the United States and UK who get their beads from China.  Even though there are great deposits of hematite ore in the northern regions of the United States, it is made into the beads you see in our necklaces in the Far East.

 Some of the unique beads we use we buy retail for we can’t at this time find a wholesale distributor who carries them.  Because they are unique and will add to the different designs we can offer you, we buy those particular items at retail prices.  Unfortunately, this may add to the cost of our unique designs or put them off the list for a period of time.

 Occasionally we will find vintage or unique beads.  When we use them up we will not be able to get any more.

 I read something about the healing power of hematite.  Can you tell me about it?

I can only tell you what I have read.  I can’t vouch for the validity of the information.  Since there has been so much said about this subject, we have devoted a separate FAQ to the topic – The Healing Power of Hematite. 

How do I care for my hematite jewellery?

Hematite is susceptible to certain harsh conditions.  These conditions may be common place to us.

  •  Store your jewelry properly separating each piece from the other so the softer gems, like hematite, won’t be scratched.
  •  So that your jewelry keeps its shine, keep it clean.  Sometimes with very soft gems or hematite, body oils can cause damage.  Never use cleaners such as chorine and ammonia contained in such products as Windex and other cleaners on your hematite.  Use mild soap and warm water and dry with a cotton cloth or use just a jeweler's silver polishing cloth.  If your necklace has glued parts, do not wear around steam or get it wet or wash in water as it may dissolve the glue.
  • To keep from building up chemical residues that may also cause damage, don’t put on perfume, hairspray, makeup or other lotions after you have put on your jewelry as this can put chemical residues onto the stones.
  • Since hematite is in the middle of the hardness scale, it can be scratched, “dinged” and broken by mishandling.  DO NOT DROP YOUR JEWELRY OR CASUALLY TOSS IT AROUND.

OTHER BEADS

Beads are made all around the world.  Some countries are better known for certain types of beads.  Some of our beads are vintage beads and have dated back to the 40’s in Germany.  Most of the hematite beads are currently made in China.

 Where do most glass beads we use come from?

Most of the glass beads we use in our designs are either mass produced in the Czech Republic or Austria.  Other beads are handmade through glassblowing or torch work.  Torch work produces some of the most beautiful lampwork and dichroic beads.   We also use Venetian glass beads.

 Round glass beads that we use more than likely are produced in the Czech Republic.   Faceted beads will come from the Czech Republic and Austria.

 What’s the difference between the Czech Republic beads and Austrian beads?

The faceted beads from the Czech Republic can be either fire polished or machine cut.

 What is firepolished?

Firepolishing uses heat to finish the beads and is less costly than the precision machine cut.  The refractance of the bead is less for the edges are less sharp.  It still produces a beautiful bead.  Firepolished beads are produced in the Czech Republic.

 What is machine-cut?

In Wattens, a small town in Austria stands the Swarovski factory, which has been there for ages.  Swarovski was the first to perfect the production of machine-cut faceted beads and stones.  This gives the beads extremely sharp edges on each facet with exact calibration of measurements to give the facets the maximum sparkle and refractance of light.  Czech factories, in recent years, have also produced machine-cut faceted beads.  They are said to be identical. 

 One of the main differences between machine-cut faceted beads from the Czech Republic and the Swarovski crystal beads are the varied styles and colors produced in Austria.  Because Swarovski controlled how many beads were released for sale at any given time, it gave rise to their “vintage” beads.  Many of the faceted beads used in our necklaces are Swarovski styles or colors or both that are no longer produced and are hard to find, thus they are more expensive.  Since we won’t know if we can find more of certain Swarovski crystal beads, we treat then as small quantities we can’t replace.

 What is the history of Swarovski Crystal?

Swarovski crystal, made in Austria, is the finest crystal in the world, made with at least 32% lead content. It is optically perfect, and has more clarity and radiance than any other form of glass. Its founder, Daniel Swarovski, came from Bohemia, where he was taught the fine art of crystal cutting at an early age by his father. He designed an automatic jewelry stone cutting machine in 1883, and with the help of his brother-in-law and a friend, began making jewelry stones of superior quality in a small factory in the Tyrolean Alps in Austria. During both World Wars I and II, they manufactured optics, binoculars and telescopes which were considered the best in the world.

 What materials are used for the jewellery?

We use hematite, glass beads, swarovski crystals and other bead types.  The chain is a base metal product and the clasp is silver plated.  This is for all pieces.  Unless specifically stated as silver plated/coated or sterling silver, all metal is base metal in a “silver” colour.  We make every effort to describe the metals used for an item within the design.

Can you tell me about the Quality, Care and Safety of my jewellery?

Our products are made to the highest standard, but are not suitable for small childre.  Small parts are a choking hazard if swallowed.  Hematite is fragile.  Handle with care.

I lost my internet connection during download. What do I do now?
 

Check your email that you used during the checkout process. You will have been sent a receipt for your purchase. This receipt will contain a link to the download page with your username and a password that you can use to retrieve your downloads. It will allow you to download 3 times.  It also contains a list of music that you purchased and our email address should you need assistance with your order.
 

I tried to get my downloads and now it says my password is invalid or expired! I don't have them, what now?
 

1.    There are several different situations that can cause this problem.

2.    Make sure you use the link provided on receipt down in the same section with your password.

3.    Sometimes if you try to log in too quickly, it hasn't had time to catch up with the order. Wait a minute and try again.

 Make sure you are typing the password correctly. Some letters can look very simaliar when in type written text. The password is case sensitive.Your best bet is to copy and paste your password into the box to avoid typographical errors.

 When you have already tried the above suggestions and still have difficulties, just click the "Contact Us" button above. Make sure to include your receipt number with your message. One of our associates will be more than happy to help you.

 I wrote in, why am I not getting a response?

 We respond to all email and messages. If you have not heard from us in just a few hours, you may want to check your spam folder and make sure it didn't end up there. You can always write us again if there was nothing there. Sometimes mail can get lost in limbo out there on the internet.

If you use the "Contact Us" form, your response will go to the same email address that you have listed on your account which is the same as the one used with Paypal. If you want the response to go to another email address other than the one you have listed on your account, please make a note of that in your message you send to us.

 You can always expect a quick and courteous response from us. We are here to help. Please be aware for those in the US, we are 8 hours ahead of PST or PDT.

How do I order?
Do I have to register to purchase?
Can I send the package to an address different than my PayPal address?
How do I know the order went through?
I didn’t receive a confirmation email?
Is there any reason why my order may not be accepted?
What if my order can’t be met after purchase?
What payment types do you accept?
What happens when I pay with PayPal?
If I leave the site and come back will my items still be in the shopping cart?
I purchased a necklace but you still have it on the website?
Why do you keep SOLD items on the website?
Why are some necklaces/beads unavailable?

How do I order?

Using the website couldn’t be simpler. Just browse through the products by either using the category list on the left or by typing in key words in the search box at the top of the page.

If you would like to view a product in more detail, click on the image and this will take you to a detailed description of that item.

 

If you wish to purchase an item, simply select the quantity and then click on the cart.  If you are only purchasing one item you can click the “buy it now” button. You can review and amend your basket before completing the purchase.  You will be directed to a paypal shopping cart where you can go on to complete your order or continue shopping.
 

If you have any questions prior to purchasing, please check the Terms of Use or the FAQs first before going to the contact us page.

What if I don't have PayPal?

Please go to PayPal UK or PayPal US and register with PayPal.  It takes only a few minutes to open an account with PayPal on their secure site.  Then you can pay as quickly and easily as paying with a credit card. 
 

Do I have to register to purchase?
No.  Not at this time.
 

Can I send the package to an address different than my PayPal address?

No. 

How do I know the order went through?
Once you have placed an order, an email confirming the order details and our acceptance of your order will be sent. Please be sure that your name and email address is correct.

No contract of sale exists until all funds have been cleared. If an item is out of stock or there is a problem with your order, you will be notified as soon as possible, and you will have the choice to receive a refund, or, if possible, I will create a similar item especially for you. 

I didn’t receive a confirmation email?
Please go to the Andramada contact us page and let us know you did not receive a confirmation email.  Be sure to include your name, email address and date you purchased.  We will be in contact with you.  

Also go up to your PayPal account and see if it went through and in your received section. 

Is there any reason why my order may not be accepted?

In exceptional circumstances we may cancel an order and return payment if we have good reason, or if we suspect an order may be fraudulent or otherwise illegal.
 

All orders are subject to availability and clearance of your payment. 

What if my order can’t be met after purchase?
If an item is out of stock or permanently unavailable, you will be notified and offered the choice of putting the item on backorder for despatch as soon as it comes into stock (if appropriate); a refund for the item; or the chance to choose an alternative item selling at the same price.

What payment types do you accept?
At present we accept PayPal only.   

What happens when I pay with PayPal?
At a point in the checkout process you will be asked to choose PayPal.  It will then take you to the PayPal site for you to put in your username and password.  We do not have access to this information.  When you accept the purchase with PayPal you are then returned to the Andramada website. 

You will receive a receipt from both PayPal and Andramada.  The Andramada receipt will have a invoice number on it for your reference if you need to contact us about a purchase for any reason.  See paypal.co.uk for further information or help.

If I leave the site and come back will my items still be in the shopping cart?
Yes, if you allow cookies on your computer.

I purchased a necklace but you still have it on the website?
Many times, if the necklace is available as a limited edition, we will continue to show it on the website.  Even with one-of-a-kind, we may still continue to show it if it can be made with another combination of beads.

Why do you keep SOLD items on the website?
We may have items coming into inventory very soon.  We encourage customers to email us if they like something that is sold so we can let them know if we will have it soon or get it for them.  It's also a nice way to let you know the variety of items we have had.

Why are some necklaces/beads unavailable?
Our necklaces are designed and made individually as one-of-a-kind or limited editions. Some of the beads that we use are also difficult to obtain. For this reason, it is not possible for us to maintain an inventory of a specific design.   

With that said, certain hematite beads are hard to get or may be out of stock.  We try to keep our own stock but it isn’t always possible to have everything on hand.  Other non-hematite beads may be bought through auction in small quantities, or as one-of-a-kind or vintage beads.  One-of-a-kind beads may include handmade beads or those beads we have only purchased one of and cannot find again.  Vintage beads are those that are no longer produced any longer in that particular shape or size or color, etc. and we may have only limited quantities on hand.



Where do you ship?
What service do you use?

Do I have a choice of service?

What does Shipping cost?

How soon will I receive my order?

How soon will I receive my order?

Is there any way to track my order?

What if there is no one available to sign for a delivery?
How to I get a refund for my purchase?
I forgot when I received my purchase?

Are there any exceptions to getting a refund?

Are there exchanges?

How do I return the merchandise?

I’m purchasing from the US.  What do I do about returning damaged or faulty items?

SHIPPING

Where do you ship?

We ship within the UK at present and the US.  At this time we are not shipping to the Isle of Man or the Channel Islands.  

What service do you use?

We are using Royal Mail exclusively. 
 

Do I have a choice of service?

At this time we use for UK deliveries Royal Mail Signed For1st Class This allows us to know if the delivery was made and when.

For US deliveries we use Royal Mail Airsure Small Packets which allows us to track the package to your door. 

What does Shipping cost?

It is determined by the size and weight of the package.  Before you pay in the checkout process you will be given an opportunity to know what the cost of shipping will be. 

How soon will I receive my order?

Processing normally takes 1-5 days. 

In the UK, Royal Mail states “delivery aim 1 day” but figure 1-3 days.

Royal Mail can reach the states in as little as 4 days but figure within 10 days.

Is there any way to track my order?
We use Royal Mail Signed For 1st Class and Airsure which can be tracked.  See What is Track & Trace and how do I use it? 

        What if there is no one available to sign for a delivery?

Royal Mail will leave a ‘Something for you’ card explaining that they attempted to make a delivery. The recipient then has a choice to either collect the item from their local delivery office or arrange a redelivery (UK).  For the US, following the instructions on the delivery information they will leave at your door.

RETURNS

RETURN POLICY

We want you to love what you purchased.  If you are not pleased with your purchase because you're unsatisfied with the fit, quality, color, or size of an item or it’s not what you expected, damaged or faulty you may return it for a full refund.  Earrings and Sale items are the exception.

We make every effort to ensure that our products are accurately described by both text and photograph.  Any measurements given are approximate.  Images and colours shown are as accurate as Internet technology allows and will vary according to the settings on your individual computer and natural product variations due occur.

 REFUNDS

How to I get a refund for my purchase?

In order to get a full refund you must email us within 3 days of delivery that you are returning the item.  Go up to the Andramada contact page and fill out the email form.  Please include in the email:

1.      Your name

2.      Your Invoice number (included in your package)

3.      What you are specifically returning

 Your purchase is fully refundable for 10 days following delivery.  

I forgot when I received my purchase? 

Royal Mail has provided a webpage to show you how to find your tracking reference number.  Use this for both UK and US deliveries.  After you have found your tracking number, go to Track and Trace and check the delivery information. 

Are there any exceptions to getting a refund? 

Due to health and hygiene reasons, earrings are excluded from the 10 day returns policy.  So if you have any questions, please ask them before the item is bought and paid for.   This does not affect your statutory rights.  

All sale items are non-refundable and final (unless defective, damaged, cracked, or unusable in any way). 

Goods are sent back at the customer’s risk so it is highly recommended that you insure your package and have it tracked or signed for and keep your proof of postage in case of loss. 

If what you are returning looks as if it has taken on serious damage, that wouldn’t be expected from shipping, we reserve the right to not make a refund.  

Are there exchanges? 

Basically the way it works is you return the merchandise and we refund your money (if eligible).  Then you make a new purchase. 

How do I return the merchandise? 

PLEASE EMAIL US FROM THE CONTACT US PAGE REQUESTING A RETURN ADDRESS. 

The buyer is responsible for shipping the item(s) back to Andramada.  Please return the item(s) in the original packaging.   

If you are returning jewelry or anything fragile, wrap it in the bubble wrap that it came in as flat and tight as possible to avoid damage.   

Please include a copy of the invoice.  A refund will be given in the same way that payment was made, and will only be given once the item has been received. 

Please mark the package with "RETURN" on the outside of the parcel.  

I’m purchasing from the US.  What do I do about returning damaged or faulty items?

For those in the US, especially since we are UK based, if you have any questions before purchasing, please email us and we will be happy to answer them.  This will help you make the right purchase.  Go up to the Andramada contact us page and fill out the email form. 


If the item(s) that you receive is faulty or damaged, please contact us.  We will work with US situations on a case by case basis to resolve it.

The following information is taken from writings and reports by others. I cannot vouch for the validity of this information. Use it as entertainment or check it out yourself and let us know.  We are not suggesting that you use Hematite in any way that is harmful. It has been suggested by the literature to NOT take Hematite in any form internally.

 The vibratory power of stones, considered precious or otherwise, was held in high esteem by the ancient Magi, Alchemists, Kabalists, Astrologers, Egyptian Priests, Healers and Shamans. Here is what the ancients and others have written about the properties of Hematite.  You might also want to see what a comtemporary author writes about hematite in Cunningham's Encyclopedia of Crystal, Gem & Metal Magic.

EMOTIONAL PROPERTIES

·        Male Love Stone

·        Assists in creating peaceful, loving, kind relationships

·        Balance

·        Egyptians used also to calm hysteria and anxiety

 

PHYSICAL PROPERTIES 

·        Good for sore throats and kidneys and decreases inflammation while it draws out fever

·        Sound sleep

·        Helps heal tumors and anemia

·        Spleen and blood cleanse

·        Regroups after jet lag, stress, birth, anesthesia

·        Supports kidney’s blood-cleansing function

·        Aid in tissue regeneration

·        Used by Galen for inflamed eyelids and headaches and Pliny for blood disorders

·        In the Middle Ages Hematite was used for tumors and inflammation of the eyelids

·        Reduce pain and to increase electromagnetic circulation

·        Balance the meridians

·        Activates spleen, increases resistance to stress

·        Helps circulate oxygen throughout body

·        Strengthens physical and etheric bodies

·        Yang in nature

MENTAL/PSYCHOLOGICAL PROPERTIES

·        Photographic memory

·        Mental clarity

·        Better memory (helps with studying and working with details)

·        Calm reason

·        Enhances focus and concentration

·        When scattered, bring back to more centered awareness

·        Will power, reliability, courage, confidence, boldness, optimism, trust, balance and stability

·        Bolsters low self-esteem     

SPIRITUAL  

·      One of the most grounding of all stones (root chakra). Used as a meditative stone, Hematite grounds information through the crown chakra and energies from other realities into this physical reality.

·      Dissolves negative energy

·      Helps us adjust to being physical

·      Used for astral projection

·      Hematite forms a reflective shield around the wearer, letting negativity bounce off and return to the sender. Wearers should remember however, that their own negativity will be reflected to them if they are its source.

·      The "anti-stress stone", Hematite reflects back negative energies to the sender. Hematite dissolves the issues when one meets with confrontation.

·      Helps you to clearly see truly within yourself and others

·      Long been associated with psychic awareness 

PRACTICAL MATTERS     

·      Azchalias asserted that Hematite, when used as a talisman, procured for the wearer a favorable hearing of petitions addressed to kings and a fortunate issue of lawsuits and judgments.

  


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